Can I sign up for just one box?

 

Sorry, we do not offer the option to purchase an individual box.

 

When will I be billed?

 

After your first box has shipped, you’ll start with our regular and billing and shipping cycle. For the His & Hers Essentials box Monthly Rebillable Subscription, we bill regularly on the first and ship by the tenth of each month. For the His & Hers Essentials  Man Monthly Rebillable Subscription, we bill regularly on the 15th and ship by the 25th of each month. You will always receive a shipping confirmation with a tracking number so that you may follow your box's progress!

 

Yearly Rebillable Subscriptions offer 12 months of boxes for the price of 10 boxes. You’ll be billed for the full year of your subscription at the time of your initial order, and will not see another charge until you’ve received 12 boxes. You will be notified via email when your auto-renewal is around the corner and given the opportunity to opt-out of recurring payment.

 

Where is my His & Her Essentials Box?

 

Your very first box will ship within 10 days of your initial order. From there, you’ll fall onto our regular and billing and shipping cycle. For the His & Her Essentials Monthly Rebillable Subscription, we bill regularly on the first and ship by the tenth of each month. For the His & Her Essentials Monthly Rebillable Subscription, we bill regularly on the 15th and ship by the 25th of each month. You will always receive a shipping confirmation with a tracking number so that you may follow your box's progress.

 

Here are a few things to look out for when tracking your shipment:

 

1. Please note that it may take up to 72 hours for your tracking information to load. 

2. Is your billing information up to date? We may not have been able to bill you this month. If this is the case, check your email for a message from us with next steps to get your information updated.

3. Our shipments must travel by ground in accordance with USPS postal code. If you live outside of the continental US, it may take up to 3 weeks to receive your shipment.

4. There are many times that USPS will update tracking information prematurely. If it has been 3 business days or more since your package was incorrectly marked delivered, please don't hesitate to reach out to us so we are able to investigate further.

 

What is your cancelation policy?

 

Monthly Rebillable Subscriptions can be canceled at any time by contacting us. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle.

 

Yearly Rebillable Subscriptions can only be cancelled within the first month, but we’re able to opt you out of auto-renewal at any time. You’re also able to opt yourself out of auto-renewal within the final month of your subscription.

 

If you choose to cancel your subscription, your account will always be here and we’d love for you to continue shopping with us!

 

Have questions or concerns about your boxes? Our Client Specialists are here to explain more about your samples, subscription, and account and make sure you’re getting the most out of your His & Her Essentials experience. If anything has been less than perfect, please let us know so we can take care of it!