RETURNS & EXCHANGES

 

Exchanges 

 

We expect to satisfy you as a customer. If for any reason you are not happy with your purchase, you may exchange our merchandise for the same item in a different color or size free of additional shipping costs or restocking fees. Please send your item(s) to the address below. Also print the return label form and fill out the best that you can so we can process your exchange as soon as posible.

 

Returns

 

If you are not completely satisfied with you order, you may return unworn merchandise within 30 days of the shipping date for a full refund. Shipping charges will be added and deducted from your refund. Also, a fee of $5.00 will be deducted for each individual item.

 

Store Credits 

 

If you would like to have a store credit instead, the item will be free of additional shipping costs or restocking fees. 

 

• Store credits are valid for one year from the date of your order.

• To redeem your store credit email us at bumbumusa@gmail.com.

 

Sale & Clearance 

 

All sale items are final sale, no exchanges or returns.

 

Mail your return to:

 

BumBumShop

MIAMI, FL

 

 

SHIPPING POLICIES

 

Shipping Address and Handling Charges

 

BumBumShop.com will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.

 

Shipping Methods

 

Orders require 2 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.

1. Ground Shipping (5 to 7 business days for delivery, once package leaves our warehouse).
2. International Shipping (Please read our International policy below).
Please note: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.

 

Shipping Terms & Conditions

Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. BumBumShop.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.